Returns and Exchanges

🔄 RETURNS & EXCHANGES

We want every Fiercely Fabulous order to arrive beautifully, accurately, and ready to be enjoyed. Please review the information below before placing your order.

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🌸 GENERAL RETURN POLICY

Because many of our products include personal care, hygiene, cosmetic, or intimate-use items, we are unable to accept general returns or exchanges once an order has shipped.

This policy helps protect the health and safety of every customer and ensures that all items sent from Fiercely Fabulous are new, unused, and handled with care.

All sales are final unless your order arrives damaged, defective, incomplete, or incorrect.

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🎀 CUSTOMIZED AND PERSONALIZED ORDERS

Customized, personalized, specially requested, and made-to-order items cannot be returned or exchanged.

Please review all names, wording, colors, sizes, and customization details carefully before submitting your order.

If we need clarification before preparing your order, we will contact you using the email address provided at checkout.

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📦 INCORRECT OR MISSING ITEMS

If your order arrives with an incorrect or missing item, please contact us within 7 days of delivery at:

orders@FiercelyFabulous.com

Please include:

• Your order number  

• A photograph of everything received  

• A brief description of the issue  

Once we review the information, we will work with you to provide an appropriate resolution.

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💔 DAMAGED OR DEFECTIVE ITEMS

If an item arrives damaged or defective, please contact us within 7 days of delivery.

Include:

• Your order number  

• Clear photographs of the damaged item  

• Photographs of the outer shipping box and packaging  

• A brief description of the damage  

Please keep the item and all original packaging until the matter has been resolved, as the shipping carrier may require photographs or additional documentation.

Depending on the circumstances and product availability, the resolution may include a replacement, store credit, or refund to the original payment method.

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🚫 ITEMS THAT CANNOT BE RETURNED

The following items are not eligible for return or exchange:

• Personal care, hygiene, cosmetic, or intimate-use products  

• Customized or personalized products  

• Made-to-order or specially requested items  

• Gift cards  

• Final-sale or clearance items  

• Items that have been opened, used, worn, altered, washed, or damaged after delivery  

If you are unsure whether an item is eligible, please contact us before sending anything back.

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📬 DO NOT SEND RETURNS WITHOUT APPROVAL

Please do not mail or return any product without contacting us first and receiving written approval.

Unauthorized returns may not be accepted or refunded.

If a return is approved, we will provide instructions for the next step.

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💳 APPROVED REFUNDS

When a refund is approved, it will be issued to the original payment method.

Please allow time for your bank or card provider to process and post the refund after it has been issued.

Original shipping charges are not refundable unless the order was incorrect, damaged, or defective due to an error by Fiercely Fabulous.

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🛍️ ORDER CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible at:

orders@FiercelyFabulous.com

We will gladly make the change if preparation has not begun and the order has not shipped.

Once an order has entered preparation, customization, or fulfillment, cancellation may no longer be possible.

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💌 QUESTIONS OR CONCERNS

We understand that unusual circumstances sometimes happen.

If there is a problem with your order that is not addressed above, please contact us. We will review the situation thoughtfully and do our best to provide a fair and reasonable solution.

orders@FiercelyFabulous.com

Thank you for shopping with Fiercely Fabulous.

Stay beautiful.  

Stay prepared.  

Shine anyway. 🌸